Customer Service

We are here to provide outstanding customer service. At Ayersville Water and Sewer District, we not only pride ourselves on providing water and wastewater services that go beyond expectations, but also satisfying our customers through courteous and fair treatment. Our customer service professionals are your neighbors and friends in the community and welcome the opportunity to assist you.

Our customer service professionals are here to help you start or transfer services, as well as provide you with easy and efficient ways to pay your bill. The District clerk is available to assist customers by phone or in person with requests to establish or disconnect service, answer billing questions, accept payments by debit/credit card, and provide additional information regarding utility accounts and service. We will work with anyone experiencing a valid hardship in paying a bill so that water and sewer service is not disrupted.

We hope this section helps you find the answers to your questions and provides you with useful information about your service. If you require additional assistance, please do not hesitate to contact us.

Reaching New Heights

It is our goal to continue to reach new heights of customer service satisfaction by adhering to these simple objectives:

  • Learning what is important to customers when determining their satisfaction with water and sewer services
  • Determining satisfaction levels among customers and comparing with other utilities
  • Uncovering any potential service problems
  • Identifying ways our District can better meet a customer’s needs

Ten Attributes of Effectively Managed Utilities

Ten attributes of effectively managed water sector utilities have been identified which describe desired outcomes that are applicable to all water and wastewater utilities. The Attributes provide an indication of where effectively-managed utilities focus and what they strive to achieve. The attributes emerged from an extensive analysis by collaborating organizations of current utility management practices and discussions with leaders in the utility industry regarding what they viewed as promising developments in utility management efforts.

The Ten Attributes identified by the study are:

  • Product Quality
  • Employee and Leadership Development
  • Financial Viability
  • Operational Resiliency
  • Water Resource Adequacy
  • Operational Optimization
  • Infrastructure Stability
  • Community Sustainability
  • Stakeholder Understanding and Support
  • Strategic Planning

Our District’s strategic direction is spelled out in strategies, goals, and objectives, which are supported by tactics, actions, and responsibilities with targeted measurable performance. Each strategy is implemented and managed by Board of Trustees and employees that include an equitable distribution of skills and resources. Participation in the strategic planning process also embraces customers and the community to gain input on key issues.

The planning process also involves identifying specific projects and activities which align with our operational direction, and then developing an approach to achieve specific goals. With general guidance and support from the Board of Trustees, District management has been given and will continue to be given the authority to implement specific actions and resolve issues.

Five Keys to Success

Our District also embraces the concept of the Five Keys to Management Success. These five keys are specific management approaches and systems which have been proven to help water and wastewater utilities manage more effectively. They create a supportive climate for a utility as it works towards the outcomes outlined in the Attributes and can help integrate the utility’s improvement efforts across the Attributes.

The Keys to Management Success are:

  • Leadership
  • Strategic business planning
  • Organizational approaches
  • Measurement
  • Continual Improvement Management Framework

The Way Ahead

Our District will continue to identify and explore opportunities to improve our operational activities to ensure that:

  1. Our community is provided with a safe and dependable drinking water supply.
  2. Wastewater is efficiently collected and properly treated.
  3. That we embrace our legacy of being economically and environmentally responsible.

Our strategic focus in the upcoming years is on leadership development, implementation of operational cost-efficiencies, sustainability, and community and regional collaboration.