You can now pay your bill online!
Please register at: www.ub-pay.com
Once registered you will be able to Log In to pay, view, and/or print your bill. There is a convenience fee of $3.00 per $100.00 paid. Payments are credited automatically to your account once the payment is processed.
Each month you will receive an email when your bill is available to view and/or print.
Application for Services
Each person desiring water or sanitary sewer service must contact us in person or by agent at the District’s office. Owners of property shall be held responsible for water used in their premises, but, if requested, billings will be mailed to another designated person, such as tenants or agents, providing the owner’s signature is on file. In case the tenants do not pay in accordance with the rules and regulations of the District, the owner shall not thereby be relieved from the payment of any delinquencies that might occur. No water will be supplied to any premises in which the owner is delinquent in the payment of any other water bills or who is indebted to the District for any material, supplies or labor charges, until such indebtedness has been paid; and, the District reserves the right to shut off the water from any premises owned by a person so delinquent.
Payment for Services
Water meters shall be read electronically around the 19th of every month for all users. A bill for service of water consumed and sanitary sewer usage for that period will be mailed to the account holder by the 22nd of the month after the meter readings are obtained. Bills may be paid at the District’s office, by mail, by telephone at (419) 395-1733, bill pay service through a bank, or through a financial institution using Electronic Funds Transfer (EFT). The District has no authorized collection agencies. Normal business hours are Monday through Friday, 8:00 am to 4:30 pm. A drop box is located in the outside wall by the entrance for after hour payments (check only).
Payments made in person or by telephone may be in the form of cash, check, or credit card.
No two party or post-dated checks will be accepted. All checks returned by the bank “unpaid” will be charged a penalty fee. Cash must be paid in lieu of the returned check for continued service.
For checks, you will need your bank’s routing number, account number, zip code, and payment amount for the check. Check payments can take up to three (3) business days to process.
To make a credit card payment by telephone, you must have: account number (Water Billing Account Number), credit card number, credit card expiration date, credit card CVV number, and amount to pay. Visa, MasterCard and Discover are accepted.
Bill Pay Service and Electronic Payment
First, many banks and credit unions offer online bill paying services through their website. This may be a great solution to keep track of all of your bill payments, but please note that it usually takes 5-7 business days to reach us. Call your bank or credit union and ask how their bill-pay service works.
The District also offers our customers the option to have payments automatically withdrawn from your checking or savings account. The bank will withdraw money from your account on the 10th of each month, or the next business day if it falls on a weekend or holiday. It is important to remember that adequate funds be in your bank account to cover the payment. Returned ACH payments will be handled like a returned check. Both your bank and the District will assess an appropriate service fee. There are no checks to write or envelopes to address and mail. Simply complete and return an authorization form (Autopay Form) and your bill(s) will be paid automatically from your checking or savings account. If you have more than one account, please complete a separate authorization form for each account. You may call our office to request a form to be mailed to you. Return the form to us with a voided check or letter from your bank displaying your bank account information.
The office will prepare and mail your water/sewer bill as we have in the past so you know your water usage and the amount of the bill. If the account is on Auto Debit the upper right side of the bill will have AUTO DEBIT printed on it.
Any property owner, account holder, business may discontinue water services and the responsibility therefore by giving proper notice to the District. The meter may be removed and the water shut off at the curb. Minimum billing will be charged and responsibility for payment will be the owner’s until a final reading has been ordered.
When Water Accounts Become Delinquent
Bills not paid within the designated period become delinquent and the service will be discontinued and the water shut off. The District sends out bills as a matter of convenience to the owner or water consumer, and failure to receive your bill will not relieve anyone of the responsibility for prompt payment. A penalty will be charged after the designated period and once a service technician has been dispatched to shut off service. Full payment of the bill plus the delinquent fee must be paid to continue or restore service at that point.
Electronic Reading Transmitters
Electronic Reading Transmitters or ERTs are being used to broadcast your meter readings to our portable readers. There is no need for any external devices on our customer’s home. All new installations will automatically be upgraded to this service.